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Exceptional Coders | Innovative Technology

Outsource Your Coding Reason 6 of 10: Great Customer Service

Posted by Ben Castleberry on Jul 15, 2015 3:29:00 PM

This is post 6 of a 10 post series on the top 10 reasons you should consider outsourcing your coding.

 

It's 4:30am on Sunday, you submitted your clinical documentation 5 days ago, and still have not received anything back from your coding company. The backlogs continue to mount along with your frustrations. You have tried countless times to get in touch with your medical coders, its the weekend, nobody is going to pick up. Your weekend was ruined again. The stress and displeasure with your outsourced coding company has reached a boiling point.

 

Continuing on this perilous path cannot be justified, its time to stop with the illusion that this medical coding partnership, with all its empty promises will work. 

 

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Topics: Top Reasons to Outsource Medical Coding, Customer Service