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Outsource Your Coding Reason 6 of 10: Great Customer Service

Posted by Ben Castleberry on Jul 15, 2015 3:29:00 PM

This is post 6 of a 10 post series on the top 10 reasons you should consider outsourcing your coding.


It's 4:30am on Sunday, you submitted your clinical documentation 5 days ago, and still have not received anything back from your coding company. The backlogs continue to mount along with your frustrations. You have tried countless times to get in touch with your medical coders, its the weekend, nobody is going to pick up. Your weekend was ruined again. The stress and displeasure with your outsourced coding company has reached a boiling point.



Continuing on this perilous path cannot be justified, its time to stop with the illusion that this medical coding partnership, with all its empty promises will work. 


Of all the customers we partner with here at Aviacode, the majority of them experienced similar situations with their previous coding partners delivering a poor customer experience. Overcoming the doubt and fear from the typical over-promise under-deliver scenarios with their coding partners, these companies took one last chance on the idealistic thought of outsourced coding. Their experiences with Aviacode have been polar opposites to that with their previous partner. 


"With Aviacode it is a beautiful relationship as partners in Health Care. I had a need; they had a desire to fulfill that need, and they have fulfilled it beyond my expectations."

-Pollyanna Brown, San Diego Imaging


Medical coding, like all job functions, will always have challenges, big and small, igniting frustration and grief. We cannot control work challenges, what can be controlled is how we handle those situations in the moments after. As a medical coding company focused on great customer service we know if a backlog occurs, and we have the ability to work through the weekend, yes even at 4:00am on Sunday morning, to improve the situation and allow clients to sleep through the night, and enjoy a stress free weekend, we do it. Through continued great customer service, outsourced medical coding is not some ideology that can't come to fruition, rather it becomes an essential piece to a sustainable high growth health care facility.


Whether you are looking to outsource your coding to a third party company, or interested in improving in-house coding, a focus on great customer service will enhance the efficiency within your facility. When was the last time your coding partner exceeded your expectations? If you are not happy with the level of service you are currently receiving from your medical coders, there is a better way. 




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Topics: Top Reasons to Outsource Medical Coding, Customer Service