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Outsource Your Coding Reason 9 of 10: Support & Access to Information

Posted by Ben Castleberry on Aug 27, 2015 8:30:23 AM

This is post 9 of a 10 post series on the top 10 reasons you should consider outsourcing your coding.


The Golden Gate Bridge in San Francisco can hold 4,000 pounds per lineal foot. Meaning that if we cut out just one foot of the bridge out it could support two tons. Despite it being capable of holding massive amounts of weights, it can also move downwards by 10.8 ft. and move upward by 5.8 ft. So during winds or storms it can actually move to prevent damage or destruction.



These two essential qualities that have kept the bridge there for 82 years are provided by the specific suspension bridge structure that the engineers used. Two large cables run from each tower, with smaller wires jetting down, attaching themselves to the bridge itself. 


Speaking to some of our account executives recently I was able to hear stories of why clients leave certain medical coding companies and why they stick with others. The common thread between each story was the support the client would receive from the medical coding company. If the support was good, they would stick. If the support was bad, the relationship would inevitably deteriorate and turn sour. 


As our conversation continued I learned a few points that I thought noteworthy to share as people search for a medical coding company. Here are the top 3 points that are critical for selecting a medical coding company that will support you.


1. Dedicated Resource to Your Business. 

The last thing you want to be doing is calling everyone you know at abc coding company without receiving any answers. Before signing any contracts, make sure you have the support your company needs, wheather that is a dedicated account manager, or a dedicated Sr. Coding manager, ensure something is in place. Having someone to call during the difficult times, makes them much easier to get through. 


2. A History of Success. 

Clients tell us of horror stories that more often than not include a small medical coding company that touts incredible support, 95% accuracy and 48 turnaround times. This is not a fairy tale, that can be acheived, here at Aviacode we guarantee those numbers. Some of these companies are working out of their garage, telling you what you want to hear. Before selecting a partner for your coding, hear from their customers, read about their history, make sure you feel comfrotable that they have a history of success. 


3. 24/7 Access to Your Information

There are very few companies out there who will allow you to have access whenever you need it to your information. It is crucial to have a software enabled medical coding platform that will allow you to have visibility whenever you need it. The information network can become your saving grace when you suddenly have an audit on your hands and need to pull charts at 2 AM. 


The list could continue to grow, at the core, just remember the important of having someone you feel will give you the best chance at success. The impact an outsourced medical coding company can have on your business can be astronimical! Just make sure it is the right impact, and choose the right partner who can support you and your business the right way.

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Topics: Top Reasons to Outsource Medical Coding, current, innovative