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Vendor Management Key to Optimizing RCM Outsourcing

Posted by David Fong on Oct 30, 2020 10:00:00 AM

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Providers are facing daunting challenges during the pandemic. Not only in keeping staff and patients safe and healthy, but also in keeping practices financially sound. During these times, an increasing number of organizations, especially those with shortages of qualified medical professionals or those with fluctuating patient volume, have seen revenue cycle outsourcing as a solution. Outsourcing can help identify and implement improvements for better revenue capture and collection. A recent article on "Best Practices When Outsourcing Revenue Cycle Management" underscores the opportunities that revenue cycle outsourcing can have during these pressing times.


The article noted that a key but oftentimes overlooked process is vendor management. Vendor management is about setting expectations and having strong confidence that the vendor is a true partner in your goals. Aviacode's coding managers bring forth a plan that isn't about just being a staffing vendor, but also about being a true partner that provides a full service medical coding solution that works as an extension of your internal coding team.

“Regardless of whether it's offshore or domestic, have your eyes on that particular vendor,” advised Caroline Znaniec of CohnReznick in the article. “It gets back to the basics of vendor management. Are you understanding the capabilities of your outsourcing vendor? Are they appropriately addressing your business needs?”

Aviacode has been long-time supporters of Becker's Healthcare, AHIMA, and MGMA by being sponsors and active participants at prior year shows. While the pandemic morphed these events into virtual shows this year, Aviacode's commitment to being an active partner with providers hasn't changed. Communication is ever more important whether meeting participants in person at shows for the first time or with provider partners who expect and deserve the highest quality of commitment. We value our provider partners as we look at being an extension of your staff. We value the discussions of how we can meet your business needs in medical coding and coding audits, not just now during the pandemic but also in the long term.


Topics: Medical Coding, Medical Coding Audits, Outsourcing, COVID-19